Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Account Information: Email address, name, and password
• API Usage Data: Request metadata, response times, and routing decisions
• Billing Information: Payment details processed by our secure payment processors
• Technical Data: IP address, browser type, device information, and API usage patterns
• Support Communications: Messages and data shared when you contact support

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our LLM routing services
• Process API requests and route them to appropriate AI providers
• Optimize routing algorithms for better performance and cost efficiency
• Process payments and manage your account billing
• Send you service notifications and support responses
• Monitor service performance and prevent abuse
• Comply with legal obligations and protect our rights

3. Information Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• AI Service Providers: Your API requests are routed to providers like OpenAI, Anthropic, etc.
• Payment Processors: Billing information is processed through secure payment services
• Service Providers: Third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

4. Data Processing and AI Providers

Our service integrates with multiple AI providers to route your requests:

• OpenAI: API requests may be processed through OpenAI's services
• Anthropic: Claude model requests are subject to Anthropic's privacy policies
• Google: Authentication and potential model access through Google's services
• Other Providers: Additional AI providers as we expand our routing capabilities

Important: We do not store the content of your API requests or responses. Your data is processed in real-time and routed directly to the selected AI provider.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• All API communications are encrypted using industry-standard TLS
• API keys are securely stored and encrypted at rest
• Access to user data is restricted to authorized personnel only
• Regular security audits and monitoring for potential threats
• Secure infrastructure with proper access controls and logging

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• API usage metadata: Retained for billing and optimization purposes (typically 2 years)
• Billing records: Retained as required by law (typically 7 years)
• Support communications: Retained for 3 years for quality and training purposes

You may request deletion of your account and associated data at any time by contacting our support team.

7. Your Rights and Choices

You have the right to:

• Access your personal information stored in our systems
• Correct inaccurate or incomplete information
• Delete your account and associated personal data
• Export your data in a commonly used format
• Opt-out of non-essential communications
• Restrict or object to certain processing activities

To exercise these rights, please contact us through your account dashboard or our support channels.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences:

• Essential Cookies: Required for basic functionality and security
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may limit functionality.

9. International Data Transfers

Our service operates globally and may transfer your data across international borders. We ensure appropriate safeguards are in place when transferring data outside your jurisdiction, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service features. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending email notifications for significant changes
• Providing in-app notifications when you next use our service

Your continued use of our service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy, our data practices, or wish to exercise your rights, please contact us: